Privacy Policy — Glenmark

1. Introduction

Glenmark ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy describes how we collect, use, store, and protect information provided by visitors to our website and participants who enrol in our reserve education programmes. Our services are delivered in Malaysia and this policy is governed by applicable Malaysian data protection law, including the Personal Data Protection Act 2010 (PDPA).

By using our website or registering for a programme, you acknowledge that you have read and understood this policy. If you have questions, please contact us at [email protected].

2. Data We Collect

2.1 Information You Provide Directly

Full name
Email address
Phone number (if provided)
Message content submitted via our contact form
Programme preferences indicated during enquiry

2.2 Information Collected Automatically

Browser type and version
Pages visited and time spent on site
Referring URL
Device and operating system type
Cookie data (see Section 5)

2.3 Legal Basis for Processing

We process personal data on the following bases: (a) your consent when you submit an enquiry form; (b) performance of a contract when you enrol in a programme; (c) our legitimate interests in improving our services and communicating with enquirers.

2.4 Retention Periods

Enquiry data is retained for up to 24 months from the date of last contact. Programme participant records are retained for up to 5 years from programme completion for administrative purposes. Analytical and cookie data is retained for up to 26 months.

3. How We Use Your Data

To respond to enquiries and provide programme information
To manage programme enrolment and communicate scheduling details
To send relevant educational updates or upcoming intake notifications (where consent is given)
To improve our website and programme content through aggregate analytics
To comply with applicable legal and regulatory obligations in Malaysia

3.1 Marketing Communications

We may send programme-related updates to participants who have consented. You may withdraw consent at any time by writing to [email protected]. We do not sell personal data to third parties for marketing purposes.

3.2 Data Sharing

We do not sell, rent, or trade personal data. We may share data with trusted service providers (such as email delivery services) who process data on our behalf under confidentiality obligations. We do not share personal data with financial product providers or advisers.

4. Data Protection Measures

Data is stored on password-protected, access-controlled systems
Transmissions between your browser and our website use HTTPS encryption
Access to personal data is restricted to staff with a legitimate need
In the event of a data breach, we will notify affected individuals as required under Malaysian PDPA provisions
We periodically review our security practices to identify and address risks

5. Cookies

We use cookies to improve your experience and understand how visitors use our site. These include essential cookies (required for basic site function), analytics cookies (to measure traffic patterns), and preference cookies (to remember your settings). Please see our Cookie Policy for full details and to manage your preferences.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

Access personal data we hold about you
Correct inaccurate or incomplete data
Withdraw consent to processing at any time
Request that we cease processing your data for direct marketing
Request deletion of data we no longer have a legal basis to retain

To exercise these rights, write to [email protected]. We will respond within 21 working days. If you believe we have not handled your data appropriately, you may raise a complaint with the Department of Personal Data Protection Malaysia (pdp.gov.my).

7. Third-Party Links

Our website may contain links to external resources, such as government financial literacy portals or licensed adviser directories. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before submitting personal information to them.

8. Children's Privacy

Our programmes and website are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us immediately at [email protected] so we can remove it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact

Data Controller: Glenmark
6 Persiaran Tropicana Utama, 47410 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3 7886 4259